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Frequently Asked Questions

What does the name Suvarna mean?

Is it OK to use different brands of skin care products together?

Must I always use a facial cleanser and toner?

What is the shelf life of the products?

How long do the products last once opened?

There are CI numbers some of the product ingredients lists are they chemicals?

Ordering Questions:

Can I order by telephone?

How do I check the status of my order?

What are your delivery charges?

What is your delivery time?

What is your loyalty point system?

Can I order by telephone?
Yes please call us on 01695 728286

How do I check the status of my order?
Log in to your account on www.suvarna.co.uk then click on then click on "Your Account" at the top right of the website. Then click on "Order Information"  There you will see details of your orders in the last 12 month with the status completed or pending.

What are your delivery charges?
Click here 
for details of delivery charges and times

What is your delivery time?
We usually dispatch orders received by about 2.45 pm the same day. UK orders are sent either by Royal Mail 1st class which usually takes 1 or 2 days, or 2nd class which takes 2 to 3 days or by courier which is usually delivered the next day. International orders are sent by Royal Mail Airmail.

What is your loyalty point system?
We give 1 loyalty point for every £1 you spend when you order on our website!  Each point is worth 2p so if you spend £25 you can get 50p off a future order or save up the points and get a free gift. Click here for more info..

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There are CI numbers on some of the ingredients lists are they chemicals?
The CI numbers in the products we sell are often natural colourants from natural mineral pigments such as iron oxides. EU laws require them to be listed as CI numbers rather than in English.

Is it OK to use different brands of skin care products together?
Yes it is fine to mix and match. Best to choose the skin products according to your needs.

Must I always use a facial cleanser and toner?
Yes because a cleanser will remove dirt, remove dead skin cells and makeup from your skin.  A toner will remove remains of cleanser and has astringent properties which close pores.  They also prepare your skin for better absorption of a moisturiser.

What is the unopened shelf life of the products?
The shelf life varies depending on the products. For liquids and creams it is usually between 6 months and 2 years. Certain dry products which do not contain water such as  powders, or makeup pencils, lipsticks have  unlimited shelf life before opening.

How long do the products last once opened?
This depends on the product.  On average it is between 3 to 6 months once opened. Products containing water have a shorter life than products which are dry or waxy and dont contain water. Products in containers such as tubes or pump bottles last longer than products where you put your fingers in them such as jars or cream.

What does the name Suvarna mean?
Suvarna is a sanscrit word meaning good colour or good complexion. 

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